We are looking for a Customer Care and Operations Specialist to join a leading fashion brand renowned for its trendy and comfortable apparel.

Responsabilities

🦑 Act as a contact between corporate/transport/warehouse for the resolution of transportation and warehouse incidents derived from CS.

🚚  Management and resolution of cases related to transportation and warehouse (deliveries and returns).

🏃‍♂️ Warehouse training for case management.

📊 Analysis of the contact reasons and proposals to improve the delivery/return experience.

How do we imagine you?

⭐ You have already banked 3 years of experience in Customer Service, specially in procedures with operations in a retail / fashion company.

👟 Ability to manage projects autonomously.

🍍 Understanding of core operations processes and their associated solutions.

🔝 An analytical, innovative and disruptive mindset, constantly looking forward.

👾 Advanced knowledge of Excel and Power BI tools.

💭 Fluent in Spanish and English.  

A snapshot of the brand

💨🚀 You will have the opportunity to work with colleagues from more than 15 nationalities.

🥉 Permanent contract with competitive salary.

⌚ Flexible working hours.

😎 25 days of Annual leave.

🛍️ 25% discount in all the group brands.

🚌 Subsidized corporate transport from different locations in Barcelona and its
surroundings to the offices.

🥗 Subsidized canteen service with a wide variety of healthy food, fresch coffee and free fresh fruit every day.

🤩 Flexible Remuneration plan with tax exemptions.

🤸‍♀️ Corporate gym with fitness room and guided classes.

👩‍🎓 Unlimited access to the online learning platform.

🚗🔌 Parking spaces and subsidized Chargers for electric cars.

👟 If you enjoy sports, fashion and working with people; you have the ability to communicate and influence and you think you fit with everything we have told you... send us your CV 📧, we are looking forward to meeting you!